SERVICES POLICIES

24-48 Hour Cancelation/Reschedule Policy:

Your appointment time is reserved just for you.

You, and your appointment are very important to me. I am genuinely excited to see each and every one of you and love that I am able to help you with your skin.

I understand that life gets busy and sometimes things may come up and that you may need to cancel or reschedule your appointment.

Due to the fact that I typically have a 6-8 week wait list, many individuals would be thrilled if they were able to take your appointment time in the event you are unable to make it.  However, if I have less than 48 hours notice I am typically unable to reach out to many of them. Therefore, I respectfully require a 48 hour notice for all cancelations or requests to reschedule appointments.  This allows me to have the opportunity to contact those on my waiting list to try to fill your time slot. (In the event that you need a last minute appointment, you’ll be pleased if I have ample time to contact you about last minute openings as well!)

If you are unable to cancel or reschedule within 48 hours of your appointment time the following policy will apply:

Appointments rescheduled within 48 hours will result in a charge equal to 50% of the reserved service amount and will be added to your next service or may be paid via phone.

Appointments rescheduled within 24 hours or “no shows” will be charged the full price of the reserved service amount and will be added to your next service or may be paid via phone. A credit card number will be required to reserve all future appointments.

Anyone who “no shows” for their appointment may be denied the ability to schedule future services.

If you were planning on using a gift certificate or a prearranged "trade for service" agreement for your appointment & are unable to give at least 24 hours notice of the need to reschedule, your gift certificate will be considered redeemed in full.

Payment Policy:

Payment is due at the time of service.

Accepted Methods of Payment:

Credit Card (Visa, Master Card, American Express, Discover, Pay Pal, Apple Pay)

Checks (for customers who've never bounced a check). If your check does not clear, you will be charged a $35 service fee & all future services will need to be paid at the beginning of your scheduled appointment time with cash, credit or debit card.

If your credit card is declined you will be required to return with cash or check within 24 hours of your service.  All future services will need to be paid at the beginning of your scheduled appointment time with cash or a working credit or debit card

Refunds: 

There are no refunds for services received or products.

If you are not satisfied with your service, please let me know and we will make arrangements to make sure you are happy. 

A message from Breanna: 

I hate policies. Perhaps even more than you do. However, we all know they are necessary in order to maintain a healthy level of professionalism & make sure that I am able to continue to provide your favorite products and services to you and all of the lovely people I am so happy to help with their skin. 

Thank you for your understanding.

 ~breanna

PRODUCT POLICIES

Ordering Policy: 

Your orders & confidence in my products are greatly appreciated! 

Because I process all orders myself I am unable to accommodate last minute orders, for shipment or in-store pickup.

48 business hours is required to process all orders of in-stock products. More info can be found HERE. 

Because all of my products are made in small batches and highly popular, there are times that I may run out of them more rapidly expected and before a new batch is made. Some products take 2-6 weeks to produce. You will be notified if any of your requested items are out of stock and will be given the option of receiving the products asap, an alternate product, or a refund. This is the only time a refund is an option after purchasing any of my products.

If you know you'll be needing to replenish your products and want to ensure they are available for you at your next appointment, please place an order online and leave a note at checkout that you want your products held until your next appointment or shipped to you.

Product requests will no longer be held any longer than 48 hours without being paid for. 

Return Policy:

Due to the nature of my very small business and inability for me to resell products that have left the office, I am unable to provide refunds or exchanges. You are more than welcome to purchase samples of any products you are interested in in order to make sure you like them before you order a full size. 

If there is an issue with your product shipment, please contact me via the contact page on this website of via email support@breannathomas.com in order to correct the matter. 

 

If you are unable to schedule a skincare consultation as rapidly as you would like to try products, you may purchase a Deluxe Skincare Sampler Kit & leave your top 2 skin concerns in the notes section of the check out process & a customized sampler set of products that may be most appropriate for you will be sent to you. This is a great way to sample my products prior to ordering full sizes.

Returns are not accepted for any reason other than manufacturer defect or a shipping error on our part. You must notify Healthy Skin AZ of such defects or errors & return the item within 10 days of your purchase. Pictures will be required. We will pay the return shipping costs.

After your item is returned and inspected we will help you determine whether the item should be replaced or refunded.

Since we do not take returns for any other reason, it is highly recommended that you schedule a skin care coaching consultation with Breanna to determine exactly which products are right for you, or purchase a sampler kit prior to purchase of full size products. 

We do not offer refunds for items that have already shipped. 

If an item is on back order or is temporarily of stock, you will be notified within 48 business hours of placing your order. If you choose to wait for the item to be in stock, it will be shipped as soon as it becomes available. If you choose not to wait to recieve your items, you will be refunded in the manner you originially paid.

If we are not able to fulfill your order for any reason your credit card will be refunded.

Refunds for items that are returned due to manufacturer defect or a shipping error on our part will not be processed until they are returned and inspected.

Since we do not offer refunds for any other reason, it is highly recommended that you schedule a skin care coaching consultation with Breanna to determine exactly which products are right for you.

Backorders:

At times, certain items may be temporarily out of stock or on backorder with the manufacturer or while a new batch of product is being made. If this is the case, you will be notified within 48 business hours of placing your order. If you choose to wait for the item to be in stock, it will be shipped as soon as it becomes available. If you choose not to wait to recieve your items, you will be refunded in the manner you originially paid.

Payment Policy:

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover, Pay Pal)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Privacy Policy:

What information do we collect? 

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, If at any time you would like to unsubscribe from receiving future emails, you may either send an email with stating that you would like to do so, or you may simply reply to an email with the word "Unsubscribe"..

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 

We do not use cookies.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions 

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.healthyskinaz.com

Your Consent 

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 12/20/16

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

Healthy Skin AZ
7220 N. 16th Street, Suite A1 
Phoenix, AZ 85020
hello@breannathomas.com